Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What is Lou Lux?

  • Answer: Lou Lux is a premier luxury transportation service based in Kentucky, specializing in providing exceptional travel experiences for events, bourbon tours, weddings, concerts, and more. Our services are designed to offer you the ultimate in comfort, style, and hospitality.

2. What services does Lou Lux offer?

  • Answer: Lou Lux offers a range of luxury transportation services, including event transportation, bourbon tours, wedding transport, corporate travel, and custom travel packages tailored to your specific needs.

3. How do I book a ride with Lou Lux?

  • Answer: Booking a ride with Lou Lux is simple! You can book directly through our website using the booking calendar. Just select your preferred service, choose a date and time, and provide your pick-up and drop-off locations. You’ll receive a confirmation email with all the details.

4. What types of vehicles are available?

  • Answer: Lou Lux offers a fleet of top-of-the-line luxury vehicles. Our vehicles are meticulously maintained to ensure a comfortable and stylish travel experience.

5. Are your services available for special events?

  • Answer: Absolutely! Lou Lux specializes in providing transportation for a wide range of special events, including weddings, corporate events, concerts, and more. We work with you to customize the experience to fit your event perfectly.

6. Do you offer airport transportation?

  • Answer: Yes, Lou Lux offers airport transportation services, ensuring you arrive or depart in style and comfort.

7. Can I customize my travel experience?

  • Answer: Yes, Lou Lux prides itself on offering personalized travel experiences. Whether you need special amenities, or a tailored route, we’re here to accommodate your needs. Just let us know your preferences when booking.

8. How far in advance should I book my transportation?

  • Answer: To ensure availability, we recommend booking your transportation at least two weeks in advance. However, for special events or large groups, booking as early as possible is advisable.

9. What are the payment options?

  • Answer: Lou Lux accepts all major credit cards through our secure online booking system. Payment is required at the time of booking to confirm your reservation. For custom or corporate bookings, please contact us directly for invoicing options.

10. What is your cancellation policy?

  • Answer: Cancellations made more than 14 days before the scheduled service will receive a full refund. Cancellations made within 14 days of the service may incur a cancellation fee. Please refer to our full cancellation policy during the booking process.

11. Do you provide tours of Kentucky’s bourbon distilleries?

  • Answer: Yes, Lou Lux offers customized bourbon tours, providing a luxurious way to explore Kentucky’s famous bourbon distilleries. Our tours are fully customizable to include your favorite distilleries and other points of interest.

12. Is Lou Lux available for corporate transportation?

  • Answer: Yes, Lou Lux offers corporate transportation services, perfect for executive travel, corporate events, and business meetings. We understand the importance of professionalism and punctuality in business, and we strive to exceed your expectations.

13. How do I contact Lou Lux for more information?

  • Answer: You can contact Lou Lux through our website’s chat feature.

14. What safety measures do you have in place?

  • Answer: At Lou Lux, your safety is our top priority. All our vehicles are regularly sanitized, and our chauffeurs are trained to follow the highest safety standards. We also monitor weather and traffic conditions in real-time to ensure a safe and timely journey.

Cancellation Policy: Revised August 2024